2026 Safe Haven Survey
Please take this short survey. Your answers will help us improve!
1. I received services at:
Safe Haven in Traverse City
Safe Haven North in Harbor Springs
2. I first tried to reach Child & Family Services by:
Phone
Email
Other
3. Did someone get back to you within 72 hours?
Yes
No
Please choose 1 answer for each question.
1=Strongly Disagree 2=Disagree 3=Neutral or N/A 4=Agree 5=Strongly Agree
4. I reached the program/person I was looking for easily.
1
2
3
4
5
1 is , 5 is
5. I am/was satisfied with the Child & Family Services office space, lobby, and visit rooms.
1
2
3
4
5
1 is , 5 is
6. When I come to Safe Haven, I enter at the
upper level
lower level
7. I am/was able to give input into the days and times of Safe Haven services.
1
2
3
4
5
1 is , 5 is
8. My child(ren) and I feel safe when using Safe Haven services.
1
2
3
4
5
1 is , 5 is
9. Safe Haven offered help with safety planning and/or ways to address other needs and goals as needed or requested.
1
2
3
4
5
1 is , 5 is
Please contact Safe Haven if you would like to add or update a Safety Plan, or if you have any other needs we can help with.
10. Safe Haven staff offered me resources and information about support services in the community.
1
2
3
4
5
1 is , 5 is
11. My feedback about concerns I've had while using Safe Haven services was heard, and issues were addressed.
1
2
3
4
5
1 is , 5 is
12. What can Safe Haven do to help you feel more comfortable or supported while using services?
13. Children: Is there anything staff can do to help you feel more comfortable and/or safe while at Safe Haven?
14. Overall, I am satisfied with Child & Family Services.
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
15. Do you have any other comments or feedback?
16. I give my permission for Child & Family Services to use comments above (without my or my child's names) for reports and promotion.
Yes
No
17. If you would like follow-up on this input, please add your FIRST NAME ONLY, phone number, and/or email address.
Thank you for taking the time to fill out this survey. We value your input!
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